Returns & Exchanges
At Addy & Lou, we want your home to feel curated and comfortable. If you are not completely satisfied with your purchase, we offer returns on eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return box.
Drop Off and Refund
Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing