Frequently Asked Questions

Everything you need to know about bringing Addy & Lou into your home.

What is the typical shipping timeframe for furniture and decor?

Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduling.

Do you offer international shipping?

Currently, Addy & Lou ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for home goods?

We offer a 30-day return window for most decor items in their original packaging. Please note that custom upholstery and final sale items are non-returnable.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking link. You can also log into your Addy & Lou account to view real-time updates on your delivery.

Are your products sustainably sourced?

We prioritize artisans and manufacturers who use sustainable materials and ethical labor practices. Detailed material information can be found on each individual product page.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.